Top up
Adding funds to your QDivZero balance is a one-screen flow. The platform creates a secure checkout session with the payment gateway and credits the balance as soon as the gateway confirms the transaction.
Charged in EUR
All amounts are charged in EUR. Your bank may apply conversion fees if your card is not denominated in EUR.
Limits
| Limit | Value |
|---|---|
| Minimum top-up | 5,00 € |
| Maximum top-up | 10.000,00 € per session |
| Daily top-up cap | 25.000,00 € per account |
| Settlement | Immediate, after the gateway confirms |
| Currency | EUR only |
Step by step
- Open the platform and go to Billing → Top up.
- Enter the amount in EUR. The screen previews the new balance.
- Click Continue to checkout. The platform calls
POST /billing/checkoutand redirects you to the gateway. - Complete the payment. The gateway sends you back to the success URL.
- The platform credits your balance and writes a positive ledger entry tagged with the session id.
FAQ
Is my card stored?
No. QDivZero does not store card numbers. The gateway tokenizes the payment and returns a one-time session id.
Can I get a refund?
Yes, for unused balance. Open a request from Billing → Profile. Refunds appear as a negative ledger entry.
Do top-ups expire?
No. Your balance stays available until you spend it.
Why was my top-up declined?
Most declines come from 3-D Secure challenges that did not complete. Try a different card or contact your bank.