MODELS
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Industries / 11 / Services and public sector

Public administration

From a submitted form to the case file your team needs.

Case-file OCR, form extraction and assistants for municipal procedures. Connect models to scanned documents, instructions and selected official sources.

Build tools for citizens and staff with references to each procedure and document.

Document management and digital services

Forms, procedures and citizen support.

Choose a procedure and retain the link between query, source and case file.

OCR and form extraction

Turn scanned applications into reviewable fields. Identify attachments, dates and missing data before adding them to the case file.

Procedure assistants

Explain requirements and next steps for permits, grants or appointments. Retrieve current sources and link the official procedure.

Municipal document search

Find ordinances, instructions and documents by meaning. Scope results by municipality, date and procedure type.

Support and session transcription

Turn authorised recordings into text for review. Use transcripts to prepare summaries or locate contributions.

With QDivZero / Public administration

A query that reaches the document and the procedure.

Process forms through document conversion and retrieve instructions with embeddings. Your portal presents sources and connects authorised queries to case management when it needs procedure data.

One possible workflow

  1. Form or query
  2. Extraction or retrieval
  3. Validation and sources
  4. Portal or case file

Open-weight / Public administration

Models for your industry

Granite Docling for page conversion, BGE-M3 for multilingual search, Whisper for recordings and Qwen for answers grounded in selected procedure context.

Document conversion

Granite Docling 258M

For converting applications and scanned pages before validating case-file fields.

Hugging Face referenceView model

Multilingual retrieval

BGE-M3

For retrieving ordinances and procedure instructions through multilingual search.

Hugging Face referenceView model

Transcription

Whisper Large V3 Turbo

For transcribing authorised support, session or contribution recordings.

View model

Text and vision

Qwen3.8-27B

For explaining requirements and steps using context from the procedures you have added.

View model

Public administration

AI questions for Public administration

How do I process scanned forms for a case file?

Convert pages with a document model and define procedure fields. Preserve document, page and attachment relationships. Your application validates dates and required fields before adding results to the case file and requests review for illegible or incomplete inputs.

Can I build a municipal assistant for permits or grants?

Select procedures and official sources, retaining dates and municipal scope. Retrieve context to explain requirements and steps, and link the source. The portal handles actual status queries when an authorised case-management interface exists.

How do I build multilingual search over administrative documents?

A model such as BGE-M3 supports evaluating retrieval across different languages. Test your service’s queries and sources, and preserve language and procedure metadata. Multilingual retrieval and answer generation are separate stages to evaluate independently.

Can I transcribe sessions or citizen support to prepare summaries?

Using authorised recordings, you can evaluate Whisper or another compatible ASR and link text to the original file. An LLM can prepare a draft summary from that transcript. Retain team review and check timestamps if you need to locate contributions.

How do form OCR and a procedure assistant differ?

OCR and document conversion prepare information from pages or images. An assistant retrieves instructions and answers questions with that context. They can share service documents but need different outputs and validation: reviewable case fields and sourced answers for queries.

How much does it cost to build a procedural information assistant?

Consider source preparation and updates, retrieval, inference and portal integration. Estimate concurrent queries and service languages. Start with a group of procedures to compare quality and capacity, and include documentation review and maintenance.

Can I integrate AI into an existing portal or case management system?

The API connects compatible models to the experience your team designs. Your integration supplies authorised sources, queries available interfaces and presents outputs in the portal. Preserve identifiers and permissions when the workflow involves specific documents or cases.

How do I distinguish an informational answer from a procedure’s actual status?

Use documentation to explain requirements and steps, and query the relevant system for case status. Your application identifies each value’s source. The assistant should communicate what the tool returns rather than infer status from general instructions.

How do I measure a citizen assistant’s usefulness?

Evaluate whether it finds the right source, explains the next step and routes queries when information is missing. Track unanswered searches, corrections and additional support needs. Review differently phrased questions and use the results to improve sources and the experience.

Start with a procedure with clear documentation.

Build a requirements query or form extraction workflow and evaluate the experience with the responsible team.