Privacy Policy

1. Data Controller

Valendra Tech SL (VAT: B22798409), registered in Jerez de la Frontera, Cádiz, Spain, is the data controller for all personal data processed in connection with QDivZero services.

Contact: support.valendra.tech

2. Information We Collect

When you create a QDivZero account, we collect:

  • Account information: name, email address, company name, and billing details.
  • Usage data: API call logs, model deployment records, routing configurations, and feature usage patterns.
  • Technical data: IP address, browser type, device information, and access timestamps.
  • Customer content: data you upload to our platform, including datasets, model weights, and any content processed through our services.

We do not collect the content of prompts or model responses unless explicitly stored by you through our platform features.

3. How We Use Your Information

We use your personal data to:

  • Provide, maintain, and improve QDivZero services including Compute, Smart Balancers, Flexible Vector Database, Firewall, and Recommendations.
  • Process billing and manage your account.
  • Communicate with you about service updates, security notices, and technical issues.
  • Ensure platform security and detect unauthorized access or misuse.
  • Comply with legal obligations.

We do not use your data to train AI models. Any anonymized, aggregated usage data is used solely for platform analytics and service optimization.

4. Legal Basis for Processing

We process your personal data under the following legal bases:

  • Contract execution: processing necessary to provide our services to you under our Terms and Conditions.
  • Legitimate interests: security monitoring, fraud prevention, and service improvement, where these interests are not overridden by your rights.
  • Legal compliance: processing required to comply with applicable laws and regulations.

5. Data Sharing

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We may share your data with:

  • Cloud infrastructure providers: to deliver compute services (bound by strict confidentiality and data processing agreements).
  • Payment processors: to handle billing transactions.
  • Authorities: when required by law, to protect our rights, or in connection with legal proceedings.

We do not share security-related data with any third party. This includes credentials, API keys, authentication tokens, and any data related to the security configuration of your account.

When sharing data, we ensure appropriate safeguards are in place and that your information is used only for the purposes specified.

6. International Transfers

QDivZero services may involve data processing in jurisdictions outside the European Economic Area (EEA). When we transfer personal data internationally, we ensure adequate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

7. Data Retention

We retain your personal data for as long as your account is active and for a reasonable period thereafter to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

You may request deletion of your account and associated data at any time. Upon account termination, we will delete or anonymize your personal data within the timeframe specified in our data retention procedures, except where retention is required by law.

8. Your Rights

You have the following rights regarding your personal data:

  • Access: request a copy of the personal data we hold about you.
  • Rectification: request correction of inaccurate or incomplete data.
  • Erasure: request deletion of your personal data, subject to legal retention requirements.
  • Portability: receive your data in a structured, commonly used format.
  • Objection: object to processing based on legitimate interests.
  • Restriction: request restriction of processing in certain circumstances.

To exercise any of these rights, contact us at support.valendra.tech. We will respond to all requests within the timeframes required by applicable privacy laws, including the GDPR.

Users in the EEA also have the right to lodge a complaint with the competent supervisory authority.

9. Security

QDivZero implements appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, or destruction. These measures include encryption in transit, access controls, regular security assessments, and infrastructure monitoring.

Despite these measures, no system is completely secure. We cannot guarantee the absolute security of your data, but we are committed to maintaining appropriate protections and promptly addressing any identified vulnerabilities.

In the event of a data breach that affects your personal data, we will notify you and relevant authorities as required by applicable laws, typically within 72 hours of becoming aware.

10. Cookies and Tracking

We use only essential cookies on this website. The full list of cookies and the legal basis for each are documented in our Cookie Policy, available at Cookie Policy. We do not use advertising or marketing cookies and we do not use third-party analytics on the date of the last update of this policy. Any future addition of analytics or marketing cookies will require an update to the Cookie Policy and, where applicable, a new consent prompt.

11. Children's Privacy

QDivZero services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected such data, we will take steps to delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, or legal requirements.

When we make material changes, we will notify you via email or through a prominent notice on our platform at least thirty days before the changes take effect.

Your continued use of QDivZero services after the effective date of any changes constitutes your acceptance of the revised policy.

13. Contact

For any questions or concerns about this Privacy Policy or our data practices, please contact us at support.valendra.tech.